Terms and Conditions at Branxholm Park House
Your reservation is for a three-night stay with a wedding event on one day only unless otherwise agreed in writing. Catering is provided on arrival and on your wedding day as per the wedding package but at all other times the house is self catered unless by prior agreement.
Your contract is between you and the owners of Branxholm Park, David and Debbie Knaggs and is subject to the following conditions.
1. PERSONAL DETAILS
Information you provide to Branxholm Park is for the purpose of your forthcoming reservation only and will not be shared with any third party.
2. WEB SITE
The property is accurately represented on our website. The owners reserve the right to make changes to the interior and exterior of the property at any time but not during your wedding event.
3. YOUR STAY
Your stay at Branxholm Park is on a self-catering basis unless otherwise stated in the Wedding package.
You can arrive at Branxholm Park after 1430 hours on the start date of your wedding event and you must have vacated the property by 1000 hours on your final day. If you anticipate being much later than 1430 hours on the start date, please let us know.
You agree to keep the house clean and tidy and leave it in a similar condition of cleanliness to when you arrived. Any additional cleaning of the property following your departure, beyond the normal amount reasonably required, may be charged as extra and deducted from your Good Housekeeping Deposit.
The numbers in your party must never exceed the stated house capacity of 16 and 6 additional children. The wedding day itself will be an exception to this and numbers must be clarified by written agreement prior to your stay.
If you require guests to attend the premises DURING THE DAY OTHER THAN THE WEDDING DAY, which THEN results in the house being over OCCUPIED, THIS REQUIRES prior written agreement with the owners of Branxholm Park and will be subject to a facility fee. If there is no prior written agreement and the house is over occupied the facility fee will still be charged. The facility fee is charged at £350.00 for up to 40 guests including those already staying at Branxholm Park and £500.00 for between 41 and 60 guests including those already staying at Branxholm Park. You are responsible for the facility fees imposed.
Conduct at the Wedding
The party who makes the booking with us is responsible for the behaviour and actions of all guests during their stay at Branxholm Park. Inappropriate behaviour may result in the event being stopped early or cancelled and guests being asked to leave the premises. Any damage caused by a guest is the responsibility of the named booking individuals and must be settled in agreement with the owner of Branxholm Park. The responsibility to inform all guests of the Terms and Conditions at Branxholm Park lies with the individual named on the booking form.
There is a Good Housekeeping Deposit payable to the owners of Branxholm Park no less than two weeks prior to your wedding event. The Good Housekeeping Deposit is £1,000 and is payable by BACS transfer. The Good Housekeeping Deposit will be used by the owners of Branxholm Park in the event of damage to the property, including fixtures and fittings, having taken place during your stay. In the event of no damage being done the Good Housekeeping Deposit will be returned by the owners of Branxholm Park to you within seven days of your stay.
You must ensure that no furniture is moved nor is anything nailed, screwed or adhered in any way to any wall, door or other part of the building unless prior permission is granted by the owners.
The owners of Branxholm Park reserve the right to impose a penalty of £100 PER GUEST PER NIGHT for any NON-RESIDENT GUESTS WHO STAY OVERNIGHT during the booking and /or who exceed the agreed occupancy levels.
Guests attending the wedding event but not residing at Branxholm Park are asked to leave the premises by 1 am and all evening entertainment must cease by 1 am. The swim, spa,gym and massage leisure facilities at Branxholm Park are designated as adult only areas and are therefore not for use by individuals under the age of 18. These facilities are also only for the use of those guests staying overnight at Branxholm Park and are not available for other event guests. The swim spa, gym and massage facilities and outdoor hot tub will be closed at 12 noon on the day of your wedding event and will be reopened the following morning as per standard hours of use.
The use of fireworks or Chinese lanterns is prohibited at any time during your wedding event.
Dogs are not allowed upstairs, in bedrooms or on soft furnishings and must not be left unattended on the premises at any time. . There is a £20 per pet charge per booking.
Fuel is included in your rental at Branxholm Park, but this does not mean unlimited. Central heating systems will be set on timers for certain periods of the day to keep the house acceptably comfortable in all seasons. Wood is provided for an evening fire. For those who have specific requirements, it is possible to pay a supplement for additional fuel and central heating. This must be intimated to the owners of Branxholm Park at the time of your booking. Kindling, additional wood for the fires, hardwood for the pizza oven and charcoal for the BBQ are available either in Hawick or to purchase at Branxholm Park.
Branxholm Park is non-smoking and this includes the following areas; swim spa, gym, massage facility, ceremony room, BBQ hut, sauna and loggia. If smoking is detected following your stay the full Good Housekeeping Deposit will be withheld.
5. INTERNET SERVICES
Branxholm Park has internet but because of our location the quality of your connection is not guaranteed.
6. YOUR RESERVATION
You must be 21 years or over when you book this accommodation and must be staying at the property. The owners have the right to refuse any reservation prior to the issuing of any confirmation in writing. When you receive your confirmation, you must check all the details carefully for accuracy and contact the owners immediately if you find any discrepancy.
7. RENTALS AND CHARGES
Reservations are confirmed when details have been checked and approved by the Branxholm Park Reservations Office. For those reservations made within six months and twelve months of the wedding event a 30% Hold the Date Deposit is payable immediately. The balance is due no less than six months prior to the wedding event. For those reservations made more than a year in advance there is a Hold the Date deposit payable in two parts. Firstly, a 10% deposit payment is payable immediately upon reservation. Payment is possible by BACS, Debit card or Credit card to secure a reservation. On receipt of your deposit Branxholm Park will confirm your reservation by email (or post). Secondly, a further 20% deposit is payable no later than 6 months from the date of your initial 10% deposit payment. The remaining balance is due no less than 6 months prior to your arrival, unless by prior written agreement. If your booking is for a date within six months of the wedding event, you are required to pay the full rental in one payment.
8. CHANGES TO RESERVATIONS BY YOU
Should you wish to cancel your reservation or change to another date once the owners of Branxholm Park have issued confirmation of your reservation , this may be treated as a cancellation which would then be subject to the cancellation charges as outlined below. Branxholm Park will advise you of the cancellation policy and you will have the option to continue with your first reservation.
The cancellation policy is as follows
• Deposits are non-refundable
• If you cancel between 6 months and 12 months of the confirmed date of the booking 75% of the Wedding package fee is still due to be paid to the owners in accordance with the Terms and Conditions.
• If you cancel with less than 6 months to go to the confirmed date of the booking then 90% of the wedding package fee is still due to be paid to the owners in accordance with the charges as laid out in the Terms and Conditions.
9. RESERVATION CANCELLATION OR ADJUSTMENT BY US
We the owners at Branxholm hope that it does not have to either cancel or adjust your reservation in any way: however, as unforeseen problems do occur, we would contact you immediately to discuss any proposed cancellation or adjustment. If the circumstances affect your desired booking, we will endeavour to find you an alternative date. If the alternative is unacceptable to you, we will refund all your package paid to that point but will not be liable for any other costs incurred by you. Except where otherwise expressly stated in these conditions, the owners at Branxholm shall not be liable for changes beyond their control.
10. CANCELLATION BY YOU. PLEASE ENSURE THAT YOU ARE PROTECTED BY CANCELLATION INSURANCE
If you have to cancel your reservation you must telephone Branxholm Park on the number shown on your booking confirmation as soon as the reason for the cancellation occurs. You must also confirm your cancellation by post or by email. The day on which we receive the telephone cancellation is the day on which your reservation is cancelled.
Please note that should you cancel your reservation prior to the balance due date, the balance remains payable by you in accordance with the cancellations policy. If you have paid in full you have the right to reinstate your booking up to one month before. If you opt to reinstate your reservation an administration fee of £25 will be charged.
Branxholm Park hope that you will not have any cause for complaint but in the event of a problem arising contact the owners at Branxholm Park immediately so that any problem may be resolved. The Owners must be given the opportunity to rectify the problem. If, after this, you feel that the problem was not resolved then you must, within 7 days of the end of your wedding event, put your complaint in writing to the owners.
In signing the booking form, you agree that as the named person on the booking fee you are liable for any damage caused during your stay to the house, ground or animals by any of your party. You also agree that the use of the house by your party and its facilities is at your own risk and you agree to abide by the age restrictions in place for all leisure facilities. Please be aware that footpaths can be uneven and care must be taken especially outside the house with steps and slopes which may be slippery if wet.
The contract between you and Branxholm Park is subject to the exclusive jurisdiction of the Scottish Courts and is formed in Hawick, Scottish Borders, Scotland. The Terms and Conditions above were published in August 2018 and are valid until August 2019. The owners of Branxholm Park reserve the right to vary the terms and conditions at any time.